SHIPPING & RETURNS
This Shipping Policy is for D.E.B.T. Store, LLC and was last updated on 07/20/2023.
1. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:
Standard (5-8 Business Days): Based on individual orders
Express (3 Business Days): Based on individual orders
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International Shipping:
International Standard (5-20 Business Days after fulfillment): Based on individual orders
Shipping times are out of the DEBT Store's control. Once your item(s) has been placed with the carrier, DEBT Store is not liable for delays, lost or damaged products.
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2. PROCESSING TIME
Orders are processed within 3 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.
4. RETURNS
A . ONLINE RETURN POLICY
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1. RETURNS. We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 30 days of the delivery date. To initiate a return, please contact us at orders@debt.store to obtain a return authorization. Be sure to include the item's order number and your reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return.
2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
B. IN-STORE RETURN POLICY
1. RETURNS & EXCHANGES. For items purchased in-store, returns and exchanges are accepted within 30 days of the original purchase with a valid receipt or proof of purchase.
2. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
3. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
4. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
If you have any questions about this return policy, please contact us at orders@debt.store.
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.
6. DAMAGED ORDERS
D.E.B.T. Store, LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
7. SHIPPING RESTRICTIONS
- Orders cannot be shipped to P.O. boxes.
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- Orders cannot be shipped to Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria and North Korea. Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on July 20, 2023): Afghanistan, Bhutan, Brunei, Chad, Laos, Libya, Mongolia, Samoa, South Sudan, Timor-Leste, Turkmenistan, and Yemen.
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
8. CONTACT
For questions about this shipping policy, email: orders@debt.store